At Flower Delivery Hackney Marshes, we take immense pride in being a trusted local florist, delivering beautiful, fresh flowers across Hackney Marshes and its surrounding neighbourhoods. With a reputation built on quality and reliability, we guarantee that every bouquet and arrangement arrives fresh, vibrant, and ready to brighten the day of households and businesses alike.
We stand by our fresh flowers guarantee for every delivery in Hackney Marshes, so you can order with confidence knowing your flowers have been hand-picked, expertly arranged, and dispatched with care.
While every effort is made to ensure your flowers arrive in perfect condition, accidents can sometimes occur during transit. If your flowers arrive damaged or not as described, we sincerely apologise for any disappointment or inconvenience this causes. Please notify us as soon as possible after your delivery is received. To assist us in quickly resolving the issue, kindly provide a clear photo of the damaged flowers and their packaging. Our team reviews each case promptly and with care to ensure a satisfactory resolution.
We are committed to delivering only the freshest flowers to our customers in Hackney Marshes. Our flowers are covered by a freshness window of 5 days from the date of delivery, provided they are cared for according to the instructions included with your order. This means that if your flowers wilt or fail to thrive within 5 days despite proper care, please reach out to us so that we may remedy the situation. We value your satisfaction as our highest priority and will always aim to resolve any issues swiftly.
If your order does not meet our high standards of freshness and quality, or you experience damaged or incorrect flowers on arrival, you are entitled to request a full refund or a replacement bouquet. Our team will discuss the most suitable option with you, taking your preferences into account. Refunds, once processed, are typically returned to your original payment method within a few working days. Replacement arrangements can be scheduled for a convenient delivery time to suit you. Our commitment is to set things right with minimum inconvenience to you.
Your experience matters to us, and we welcome all feedback as an opportunity to improve our service. If you wish to register a complaint regarding any aspect of your flower delivery, please get in touch using our contact form or by post. Please include your name, order number, and the nature of your concern, along with any supporting information such as photos, if applicable. Our customer service team will acknowledge your complaint within 24 hours (excluding Sundays and Bank Holidays) and aims to resolve most queries within 48 hours.
As an established member of the Hackney Marshes community, Flower Delivery Hackney Marshes is committed to delivering not only the freshest flowers but also the highest level of customer satisfaction. Whether serving a nearby business, a local resident, or a special occasion, our team strives for excellence from order to delivery. If you have any queries, require assistance, or need support with a return or refund, please don’t hesitate to reach out. Thank you for trusting us with your special moments and celebrations.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
