Welcome to the Terms & Conditions for Flower Delivery Hackney Marshes, governing your use of our online flower delivery service. These terms apply to customers using our website to order flowers for delivery throughout Hackney Marshes and the surrounding areas. By placing an order with us, you accept these Terms & Conditions in full. Please read them carefully before proceeding with your purchase. If you do not agree with any part of these terms, you should not use our website or services.
We specialise in providing a convenient, online flower delivery service to customers in Hackney Marshes and the adjoining neighbourhoods. Our online platform allows you to browse selections, place orders, and schedule delivery of fresh flowers for various occasions. These Terms & Conditions regulate your relationship with us while using our flower delivery Hackney Marshes services.
Our site is intended for users who are 18 years or older and legally capable of entering binding contracts. By placing an order, you confirm that you meet these requirements. Delivery addresses must be within Hackney Marshes or adjacent areas as detailed on our website. We reserve the right to refuse service for orders outside our delivery zones.
Ordering flowers online for Hackney Marshes delivery is simple and secure. To place an order:
All orders are subject to acceptance and availability. We strive to ensure our flower varieties and bouquets are available as displayed, but in cases where a particular flower or arrangement is unavailable, we reserve the right to substitute with a similar product of equal or higher value. If a suitable alternative is not available, we will contact you to discuss options, including a refund or rescheduling the delivery.
Payment for all flower orders in Hackney Marshes must be made online at the time of order. Accepted payment methods include major credit and debit cards, and other secure payment gateways as displayed at checkout.
Your payment details are processed securely, and we do not retain your card information beyond the payment authorisation required to complete your order.
All prices stated are in pounds sterling (£) and include VAT where applicable. The total cost of your order is the product price plus any applicable delivery fees as clearly identified at checkout. We reserve the right to change our prices or delivery charges at any time, but such changes will not affect orders already placed and paid for.
We offer local flower delivery services across Hackney Marshes and nearby areas. Delivery is available on selected dates and time slots, as detailed during the order process. Please ensure that the delivery address and recipient information provided are accurate and complete. Incorrect or incomplete details may result in late or failed delivery, for which we cannot accept liability.
If the recipient is not available at the time of delivery, our couriers will attempt to leave the flowers with a neighbour or in a safe place. We will leave a card to advise the recipient where the flowers have been left, or instructions for re-delivery if necessary.
While we endeavour to deliver flowers on your chosen date, delivery times are approximate. Adverse weather, high demand (such as around Valentine's Day), or circumstances beyond our control may occasionally cause delays. We cannot accept liability for delayed deliveries, but will always do our utmost to inform you and resolve any issues as quickly as possible.
If you wish to cancel or change your flower order for Hackney Marshes delivery, please contact us as soon as possible. We can only accept cancellations or order changes requested no later than 24 hours prior to the scheduled delivery date.
If flowers have already been dispatched, cancellation is not possible, and you may be liable for the full cost of the order. We are unable to offer a refund for flowers that are fresh and perishable once delivery has been attempted or completed, except in cases where the flowers are damaged or fail to arrive due to our error.
If you need to amend your order details (for example, changing the delivery address or message), please notify us promptly. We will make every reasonable effort to accommodate amendments but cannot guarantee changes requested at short notice.
We take great care in preparing and delivering fresh flowers. If you are not satisfied with your order upon receipt, or if it arrives damaged or does not match your original purchase (excluding permissible substitutions), please contact us as soon as practicable and, in any case, within 24 hours of delivery.
Depending on the issue, we may offer a replacement, an alternative arrangement, or a full or partial refund. We may request photographic evidence to assist in assessing your claim. Refunds, once agreed, will be processed using the original payment method. Please note that returns are only accepted in rare circumstances due to the perishable nature of flowers.
We strive to provide the highest quality flower delivery service to customers in Hackney Marshes. Our liability for any claim, whether in contract, tort (including negligence), or otherwise, arising from your use of our service, shall be limited to the amount you paid for the relevant order.
Nothing in these Terms & Conditions limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot legally be excluded under UK law.
We do not accept liability for any indirect, consequential or special loss, or for any failure or delay in performance due to events beyond our control, including (but not limited to) strikes, natural disasters, transport disruptions, or temporary shortages of fresh flowers. While we make every effort to deliver on schedule, time of delivery is not of the essence, and we cannot guarantee delivery at a specific hour.
All content, images, text, and logos displayed on our website are either owned by or licensed to us. You may use our website for personal, non-commercial purposes only. Reproduction, distribution, or commercial use of any part of our website without express written consent is prohibited.
We endeavour to keep all website information accurate and up to date; however, we make no warranties as to the completeness or accuracy of any product descriptions or images. Product dimensions and images are approximate and for illustration purposes only.
Your privacy is important to us. Any personal information provided during your order will be processed in accordance with UK data protection laws and our privacy policy, which is available on our website. We will use your information solely to fulfil your order, improve our service, and, where you have agreed, to inform you of relevant products or offers. We never sell or share your personal data with third parties for marketing purposes.
These Terms & Conditions, and any disputes or claims arising out of or in connection with them, shall be governed and construed in accordance with the laws of England and Wales. If a dispute arises between us, we will attempt to resolve it amicably. If necessary, the courts of England and Wales shall have exclusive jurisdiction to settle any such disputes or claims.
If any provision within these Terms & Conditions is found to be unlawful, void, or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.
We reserve the right to update or modify these Terms & Conditions at any time. Any changes will take effect upon being posted on our website. Please check this page regularly to ensure you remain informed of the current terms before placing new orders. Continued use of our flower delivery Hackney Marshes service signifies your acceptance of these amended terms.
These Terms & Conditions represent the entire agreement between you and us for the purchase and delivery of flowers in Hackney Marshes or the surrounding areas, superseding any prior agreements or communications.
Should you have any questions, concerns, or complaints about these Terms & Conditions, or our flower delivery Hackney Marshes service, please contact us using the details found on our website. We are committed to resolving issues quickly and courteously.
These Terms & Conditions apply to all transactions made through our online flower delivery service for Hackney Marshes and surrounding areas. By using our service and placing an order for flower delivery Hackney Marshes, you acknowledge your understanding and acceptance of these terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hackney Marshes, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hackney Marshes.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
